Grievance Redressal Policy – Edimenta®

Effective Date: 20 February 2026
Last Updated: 20 February 2026

This Grievance Redressal Policy applies to all services provided through:

Website: https://edimenta.com
Learning Platform: https://academy.edimenta.com
Official Mobile Application: Edimenta™ on Google Play
Official social media and communication channels operated by Edimenta®.

1. Purpose

Edimenta® is committed to addressing concerns, complaints, and grievances in a fair, transparent, and structured manner.

This Policy outlines the procedure for users to raise grievances relating to:

Course access or technical issues
Payment-related concerns
Data privacy matters
Content-related concerns
Account suspension or restriction
Alleged policy violations

2. How to Submit a Grievance

Users may submit grievances by emailing:

Email: info@edimenta.com

The grievance submission should include:

Full name
Registered email ID
Description of the issue
Relevant transaction ID or course details (if applicable)
Supporting documents or screenshots (if any)

3. Review Process

Upon receipt of a grievance:

The matter will be reviewed internally.
Additional information may be requested if required.
Appropriate action will be taken based on findings.

Grievances will be addressed within a reasonable timeframe, depending on the nature and complexity of the issue.

4. Resolution Scope

Resolutions may include:

Technical correction or support assistance
Clarification of policies
Reversal of verified technical errors
Account review or reinstatement (where appropriate)

All decisions taken after review shall be final and binding, subject to applicable law.

5. Misuse of Grievance Mechanism

Submitting false, abusive, or repetitive grievances without valid grounds may result in restricted communication privileges or account action in accordance with our Terms & Conditions.

6. Policy Updates

Edimenta® reserves the right to modify this Policy as necessary. Continued use of our services constitutes acceptance of any updates.

7. Contact

For grievance-related communication:
Email: info@edimenta.com
Website: https://edimenta.com